The Golden Rule

Last week I got a call from a local parent concerned about financial aid for their daughter.  The parent is pretty frustrated because they feel their daughter is not getting the quality service from the financial aid department that she deserves.  It bothered me to hear the parent make these comments because so much of what I see is parents and students who come in with a demanding attitude, and they leave mad because they aren’t satisfied with the information or level of service.

No matter what college or university a student attends, the financial aid department is put in place to process a students information and help them as much as possible get the aid they need, when they need it, so the student can focus on doing what they signed up to do..learn and get a degree.  Students and parents also have a responsibility though, to make sure they understand the process and get the financial aid folks the information they need to process the students package.  When that breakdown occurs, that’s usually when I get the mean phone calls

At the end of the day though, it’s all about customer service.

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